Customer Success Manager

Connecting a carrier to a locker network looks like the finish line. It’s actually the starting gun. Behind every parcel that lands in a locker sits an integration that has to run cleanly, a carrier that has to see value, and volume that has to grow – across countries, partners and markets. You’d own the carriers that make that happen.

This isn’t a “keep the client happy” role. You’ll know each carrier’s numbers – APM utilisation, integration health, volume – and you’ll be measured on moving them, not on how many calls are in your calendar.

You’ll sit between carriers across Europe, engineering, product and group management. When a carrier gets stuck, you make sure the right internal team unblocks it – and when a carrier asks for something, you’re the one who can tell whether it’s a platform gap worth roadmap time or a local problem that needs a different fix.

If you like structure, enjoy turning data into decisions, and feel uneasy when an action item quietly dies after a meeting, this is built for you.

What we offer

• Salary: 15 000 - 20 000 PLN net on B2B - depending on your experience

• Remote first approach

• A platform that’s scaling fast, where your input shapes the roadmap

• An international, partner-heavy context that sharpens your stakeholder game fast

Job requirements

• 3+ years in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment – you’ve been accountable for the results, not just for the relationship.

• You’ve moved a KPI – you can name the baseline, what you did, and where the number ended up.

• You’re hands-on with data: Looker, Mixpanel or SQL/BigQuery don’t scare you, and you can turn a dashboard into a story a carrier actually acts on.

• You’ve worked with technical products and integrations – enough to stay credible with engineers and product managers, and to spot when an “integration hiccup” is really a platform issue.

• You run business reviews and management reports that people read – and you follow up until the action is closed.

• Fluent English and German at B2 level or higher.

Nice to have

• Background in parcel delivery or last-mile logistics.

• Experience with lockers, PUDO networks or carrier integrations.

Responsibilities

• Act as the primary contact for integrated carriers across markets, from onboarding to steady-state growth.

• Own adoption and performance KPIs per carrier – APM utilisation, integration health – and drive measurable improvement.

• Surface carrier blockers early and bring in the right internal teams to resolve them.

• Turn carrier requirements into prioritised roadmap input – and push back where the gap is local, not platform.

• Transfer insights and best practices between carriers and markets.

• Own the monthly reporting cadence: one consolidated report for group management, plus per-carrier reports.

• Use platform and operational data (Looker, BigQuery, Mixpanel) to generate insights carriers act on.

• Run a structured engagement rhythm per carrier – monthly reviews, quarterly deep-dives – with tracked actions.

• Identify growth opportunities per market and build the case for them.

Our recruitment process

1. Call with People Team (~1h): to learn more about Appunite, make sure we have an initial match.

2. Competency test: a task you complete on your own time.

3. Interview with our Client Success team (1.5h): with our Account Success Manager and Head of Product & Client Success, to walk through one or two carrier use cases similar to those you’ll face in this role.

4. Short meeting with the client (1h): to make sure you fit into the team.